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Return Policy

Return and Exchange Procedures

CREALIVE DEPT. ONLINE SHOP provide 7 days of satisfaction for return or exchange products in Taiwan.

Please contact the customer service within 7 days of receiving your order, informing your name, order No., contact number, item details and the reasons why you need a return or exchange.

Customer Service:

  • Telphone:+886-4-2225-8131
  • Line@:@filter_017

Our customer service staff will process your request within 48 hours in usual.
However, please notice that during busy periods, seasonal or promotional sale such as Christmas & New Year, processing may take longer.

Please ensure that you return your item(s) back to us within the original packaging where appropriate along with the packing list.

Please read our Return and Exchange Policy for further details.

Return and Exchange Policy

Please inform and send back the return or exchange product within 7 days of receiving your order. 
We cannot exchange/refund any items after the required time. 
Under some conditions, the product may not be eligible for return ,exchange or may even need to be responsible for damage costs.

 Therefore, please read the return/exchange policy before making the order.

1. The returned product MUST be in its original packaging, including the product itself, accessories, gifts, warranty...etc., CREALIVE DEPT. ONLINE SHOP have the right to refuse the exchange or cancel progress if the original package had been damaged.
2. Because of the different using or keeping method, it may have the different way to be damage, we only exchange/refund items if it broken by the manufacture problem.
3. It's the buyer's responsibility to afford the return and redelivery costs in all cases (except faulty products) . CREALIVE DEPT. ONLINE SHOP will return and redelivery to the original shipping address, if the buyer changes the address ,it may make extra or difference price for the shipping cost.
4. Please do NOT unwrap or try out any consuming products (ex. notebook, paper tape...etc.), since it may affect your right to return.
5. Please send the WHOLE set of products back if it's a promotional set when processing a return.
6. Exchange can ONLY be done with the same product. Please process a return first then make a new order for desired product if you need an exchange for different product or size.
7. CREALIVE DEPT. ONLINE SHOP have the right to refuse exchange or cancel the purchase if the member made a mass return/exchange which caused operating disturbances.
8. CREALIVE DEPT. ONLINE SHOP will process your refund immediately after receipt of the returned product and credit note. Credit card refunds will be send to the card issued bank within 30 working days. Please contact your bank if you have any inquiries on when the funds will transfer back to your account.
9. We would not take any responsibility if you buy Filter017's product from the other dealers, please charge with their costumer service for the exchange or refund.